Data Protection

Ba991 Privacy Policy — How We Protect Your Information

Your privacy is our top priority at ba991. This page transparently explains what data we collect, why we collect it, and how we keep it secure.

Last updated: 1 January 2026

Our Privacy Commitment

Ba991 has made user data protection a top priority from the very beginning. Our core commitments are outlined below.

SSL Encryption

All your data is protected with 256-bit SSL encryption. No third party can read or intercept your information during transmission.

No Data Sales

Ba991 never sells your personal information to third parties. Your data is used solely to improve our services.

Secure Data Storage

Your data is stored on internationally certified secure servers. Regular security audits are conducted to verify data protection standards.

Your Controls

You have the right to view, correct, or delete your data. Manage your information by contacting us at any time.

Cookie Transparency

Ba991 is fully transparent about which cookies it uses and why. You can disable non-essential cookies at any time.

Cyber Threat Prevention

Your account and financial information are protected around the clock by advanced firewall and anti-fraud systems.

1 Introduction & Overview

Ba991 (referred to herein as "we", "ba991", or the "Platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how ba991 collects, uses, stores, and protects your personal information.

By using ba991's website, mobile app, or any of our services, you are considered to have agreed to this Privacy Policy. Please read this document in full. If you disagree with any part of this Policy, please refrain from using ba991 and contact us.

This Privacy Policy governs our Terms & Conditions and Responsible Gaming Policyalso applicable alongside. ba991 is an internationally licensed gaming platform serving Bangladesh and multiple other countries.

Summary

Ba991 does not sell your data, share it with third-party advertisers, or send you marketing messages without your consent. Protecting your privacy is our responsibility.

2 What Information We Collect

Ba991 collects various types of information to operate its services. A detailed breakdown of what is collected is provided below:

Data Type Example Reason for collection
Identity Information Full name, date of birth, national ID number For KYC verification and age confirmation
Contact Information Email, mobile number, address For account management and communication
Financial Information Payment methods, transaction history For processing deposits and withdrawals
Technical Information IP address, device information, browser For security and fraud prevention
Gaming Activity Betting history, favourite games To improve our services and promote responsible gaming

Automatically collected information

Some information is collected automatically while you browse ba991. This includes:

  • Log files: Login time, logout time, pages visited, and click history.
  • Device Information: Operating system, browser version, screen resolution.
  • Location Information: Approximate geographic location (country/city level) — not precise GPS coordinates.
  • Cookies & Tracking: Session cookies, preferred language & settings.

3 How We Use Your Information

Ba991 uses collected information only for specific, legitimate purposes. We never use your data for excessive or irrelevant ends. The primary uses are listed below:

  • Account Management: To handle registration, login, identity verification, and account security.
  • Transaction processing: To process deposits, withdrawals, and bonus payouts.
  • Customer Support: To address your complaints, questions, or requests.
  • Fraud Prevention: To detect suspicious activity and keep the platform secure.
  • Legal Compliance: To meet the requirements of regulatory authorities.
  • Service Improvement: To enhance the gaming experience and develop new features.
  • Responsible Gaming: To monitor gaming behavior and provide support where needed.
Marketing Communications

Ba991 only sends promotional emails or SMS with your explicit consent. You can opt out of marketing communications at any time. Even after opting out, important account-related messages will continue to be sent.

4 Data Sharing & Disclosure

Ba991 does not sell your personal data to third parties. However, limited information may be shared in specific circumstances:

  • Payment Provider: Only the minimum required information is shared to process transactions via bKash, Nagad, Rocket, or USDT gateways.
  • KYC Partner: Documents may be verified with trusted third parties for identity verification purposes.
  • Legal Authorities: Information may be disclosed in response to a court order or a valid request from a regulatory authority.
  • Technical Service Providers: Server hosting, cloud storage, and cybersecurity providers have limited data access, and all operate under strict confidentiality agreements.
Important

Ba991 never shares your password, full payment card number, or full national ID number with any third party. If anyone requests this information claiming to be ba991, it is fraud — report it to us immediately.

5 Cookie Policy

Ba991 uses cookies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

Cookie Type Purpose Duration Controls
Essential Cookies Login sessions, security At end of session Cannot be disabled
Functional Cookies Saving language & settings preferences 1 year Optional
Analytics Cookies User behaviour analysis 2 years Can be disabled
Marketing Cookies Showing relevant offers 90 days Can be disabled

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain ba991 features.

6 Data Protection Measures

Ba991 uses multiple industry-standard security layers to protect your information. We continuously improve our security measures in line with this Privacy Policy.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Regular Security Audits: Periodic audits conducted by third-party experts.
  • Firewall & DDoS Protection: Advanced server-level protection.
  • Data Masking: Sensitive information (such as card numbers) is partially masked.
  • Access Controls: Only authorised staff can access specific data.
In the Event of a Data Breach

In the event of a data breach, ba991 will notify affected users and the relevant authorities within the legally required timeframe. We will take immediate action to contain and minimize any harm.

7 Your Privacy Rights

As a ba991 user, you have the following rights regarding your own data. Contact our support team to exercise any of these rights.

Right to Access

You can view what information ba991 holds about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Right to Portability

You can request your information in a structured, portable format.

Right to Object

You may object to your data being used for marketing or profiling purposes.

Request Processing Time

Ba991 typically responds to all privacy-related requests within 30 business days. For complex cases, an additional 30 days may be required, and you will be notified in advance.

8 Data Retention Period

Ba991 does not retain your data beyond specified periods. Retention duration varies depending on the type of information:

  • Account Information: For the duration the account is active and up to 5 years after closure.
  • Transaction records: Up to 7 years, as required by financial regulations.
  • KYC Documents: Up to 5 years after account closure for legal purposes.
  • Gaming Logs: Up to 3 years for responsible gaming purposes.
  • Communication records: Customer support history for up to 2 years.
  • Marketing information: Deleted immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymized. Some data may need to be retained longer due to legal obligations.

9 Protection of Minors

Ba991 strictly prohibits registration by anyone under 18. We are especially committed to protecting the privacy of minors.

  • Age verification is mandatory at the time of registration.
  • In suspicious cases, age is re-verified through KYC documentation.
  • If a minor is identified, the account is immediately closed and funds are returned.
  • We do not knowingly collect or store any information from individuals under the age of 18.
A Note for Parents

If your child has created a ba991 account, please notify our support team immediately. We will act promptly and review any transactions that may have occurred.

10 Privacy Policy Updates

Ba991 may update this Privacy Policy from time to time. Reasons for changes may include new legal requirements, changes to our services, or security improvements.

  • You will be notified in advance of any significant changes via email and platform notifications.
  • The date of each update will be noted at the top of this page.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team. We are always here to help.

Email
Usually responded to within 24 hours
Live Chat
From within the platform
24/7 support in Bengali
Regulatory Compliance

If you remain unsatisfied after contacting ba991, you may file a complaint with the relevant licensing authority or an independent mediation body.

Frequently Asked Questions (FAQ)

No, ba991 never sells your personal data to any third party. Your information is used solely to provide our services and meet legal obligations. Only the minimum necessary data is shared with payment providers or KYC partners.

Even after account closure, transaction records and KYC documents must be retained for a set period (5–7 years) in accordance with financial regulatory requirements. However, marketing data and preference records are deleted immediately.

ba991 only determines your approximate country- or city-level location via IP address. This is used primarily for fraud prevention and geographic compliance. ba991 never tracks GPS or precise location data.

Every marketing email includes an "Unsubscribe" or "opt-out" link at the bottom. Clicking it will immediately stop marketing emails. You can also update your notification preferences through Account Settings or by contacting us via live chat.

Send an email to [email protected] with the subject line "Data Portability Request". After verifying your identity, your data will be delivered in a structured format (CSV/JSON) within 30 business days.

Play safely at ba991

Your privacy is fully protected. Open a free account now and enjoy the best gaming experience.

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